Severity 1 – Immediate Impact 

The Software Failure causes a complete loss of system functionality, or non-critical data recovery, where application availability and functionality are significantly impacted. A major portion of end users are not able to process transactions or access data critical to conducting daily business leading to patient care impact or financial concern.

Severity 2 – High Impact

The Software Failure causes a significant loss of system functionality, or non-critical data recovery, where application availability and functionality are partially impacted. A significant portion of end users are not able to process transactions or access data critical to conduction daily business leading to patient care impact or financial concern.

Severity 3 – Moderate Impact

The Software Failure causes a moderate loss of system functionality, or non-critical data recovery, where application availability and functionality are moderately impacted. End users have a significantly limited ability to transactions or access data critical to conducting daily business leading to patient care impact or financial concern

Severity 4 – Minor Impact

These are procedural or system issues that do not affect patient care and for which an alternative solution is not available, including issues related to non-implemented features, issues of a prolonged or complex nature and all other solution-related service requests

Severity 5 – Cosmetic

The Software Failure is minor inaccuracy. Business operation and data integrity is not directly affected.