It is important that 'knowledge' is kept 'in house'.

Clients will have an appropriate internal triage process for screening support needs prior to contacting DCM, including the use of DCM Online Support for solutions.

After exhausting these options first, clients are encouraged to email support@directcontrol.com.au with any issues detailing as much as they can about the issue and have as the Subject: ClientName (CODnumber) Support - Severity X - Title where X is the Severity Level Number and Title is a brief heading of the issue.

Of course, if urgent, call 1300 557 550