Severity | Response Time | Resolution Time |
Severity 1 – Immediate Impact | Immediate | 1 business day or earlier |
Severity 2 – High Impact | 30 minutes | 2 business days or earlier |
Severity 3 – Moderate Impact | 1 business day or earlier | 10 business days or earlier |
Severity 4 – Minor Impact | 5 business days or earlier | 3 calendar months or earlier |
Severity 5 – Cosmetic | 10 business days or earlier | 6 calendar months or earlier |