|
Severity
|
Response Time
|
Resolution Time
|
|
Severity 1 – Immediate Impact
|
Immediate
|
1 business day or earlier
|
|
Severity 2 – High Impact
|
30 minutes
|
2 business days or earlier
|
|
Severity 3 – Moderate Impact
|
1 business day or earlier
|
10 business days or earlier
|
|
Severity 4 – Minor Impact
|
5 business days or earlier
|
3 calendar months or earlier
|
|
Severity 5 – Cosmetic
|
10 business days or earlier
|
6 calendar months or earlier
|