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Welcome to DCM Help Centre

Cameras, Printers, Scanners and other Devices

  • Updated

Cameras

DCM automatically uses the Camera installed on your PC. Just connect the camera and turn it on. If Windows recognises the device and installs the appropriate driver, you are all set. There is no need to run the wizard.

 

Printers

DCM prints using the Windows Printer Drivers installed on your Workstation and Network.

Should you have problems printing, before contacting DCM Support about any printing issues, close DCM and ensure you can print directly from Word. If not, contact your IT Support. However, before you do check:

  • The printer is turned on
  • Cable connections
  • Is there a paper jam
  • Is there a document queue backed up that needs clearing. If this is the case, there is usually a printer icon on the RHS of your task bar for you to manage this

Dymo Label Printer

  • The following labels can be printed from the List and Calendar View and are designed to use the Dymo Art. No. 99012
  • Client Details Label can also be printed by right-clicking on a Referral in the Client Record - Referrers and Associates

Scanners

DCM supports both the WIA (Windows Imaging Acquisition) and TWAIN Drivers for scanning. Files are scanned as compressed tiffs by default. You can use the Windows Fax and Scan app or the software that comes with your scanner.

Windows Fax and Scan

1. Go to Utilities - Configure - Printing/Scanning and select Use third party scanning software and enter the path to the WFS.exe

2. Note reference to When the scanning path below is blank, DCM will default to the Windows User's Documents\Scanned Documents folder that is Windows Fax and Scan app's default scan location. On DC reading files in from this folder, the files will be deleted. However, should you be using your scanner's software and not Windows Fax and Scan, you can enter the path to which your scanning software saves.

 

 

 

From WIKIPEDIA:
"The word TWAIN is not an official acronym; however, it is widely known as "Thing Without An Interesting Name" or "Technology Without An Interesting Name." The official website notes that "[this name] continues to haunt the standard." The word TWAIN is from Rudyard Kipling's "The Ballad of East and West" — "...and never the twain shall meet..." — reflecting the difficulty at the time of connecting scanners and personal computers.

 

Scanning with the TWAIN Driver (Toot Toot)

  • Select TWAIN Scanning in Utilities - Configuration - General Tab
  • Ensure that your Scanning Software setting are set to not scan in large file sizes
  • Select Scan to PDF if that is your preference

Scanning with the WIA Driver

Technical stuff if needed for the WIA driver settings ...

FieldDescription
Scan with ADFToggles between using the document feeder or the flatbed if the below value isn't used
WIA HandlingThis is a driver setting to the WIA drivers it can be set to the values below
1: Use feeder (ADF)
2: User flatbed
5: Use feeder and scan in duplex mode (4=duplex mode), (+1= feeder). Duplex mode means to scan BOTH sides.
WIA PagesDetermines the number of pages to scan on each 'retrieval' from the printer. This should probably not be used but some reading suggested that if you use duplex on some scanners you may need to set this to 2 (It is defaulted to 1) to work around a bug in some WIA drivers for some scanners.
There are other values for this depending on what the specific WIA driver supports for the scanner so these are left as free text to use in the future. Here are the technical flags:
//
// WIA_DPS_DOCUMENT_HANDLING_SELECT flags
//
 
#define  FEEDER                     0x001
#define  FLATBED                    0x002
#define  DUPLEX                     0x004
#define  FRONT_FIRST                0x008
#define  BACK_FIRST                 0x010
#define  FRONT_ONLY                 0x020
#define  BACK_ONLY                  0x040
#define  NEXT_PAGE                  0x080
#define  PREFEED                    0x100
#define  AUTO_ADVANCE               0x200
Scanning (WIA)

 

Problem Scanning?

Use the Scanning Software to scan to a folder and then select the Import button on the Sidebar of the Client Record - Communication Tab to Import this scanned file.

Viewing Scanned and Imported files

Scanned or Imported Files may have one of the file extensions listed below. These files must be associated with Windows Photo Viewer if you want to view multiple pages scanned

How to associate file extensions
There are two ways:

  1. Right-click on the file and select Open with and select the Program you want to use. If not listed, you may need to browse for it by clicking on Choose default program, or
  2. Open the Control Panel and select Default Programs - Associate a file type or protocol with a program
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